Binotel Integrations
About Binotel
Binotel integration webhooks and actions
Call record
Call record
FAQ
How do I fetch a specific call recording link from Binotel using DigitalBPM?
You can use the dedicated “Call record” action within your DigitalBPM workflow, passing the unique call identifier to securely retrieve the corresponding audio playback link.
Can DigitalBPM automatically push the retrieved Binotel recording link to an external CRM?
Yes. Once DigitalBPM extracts the recording URL from Binotel, it can immediately update the corresponding customer profile, deal card, or lead record in your connected CRM.
How can I use this integration in DigitalBPM to automate manager quality reviews?
You can configure DigitalBPM to catch the recording link and automatically generate a quality assurance task for a supervisor, embedding the playback URL directly inside the task description.
Are the call recording URLs retrieved by DigitalBPM publicly accessible?
No. The accessibility of the generated links strictly adheres to the security and privacy permissions configured within your master Binotel account settings.
Can I use DigitalBPM to share specific Binotel recording links via Slack or email?
Absolutely. You can map the retrieved call recording link variable directly into any notification or messaging node inside your DigitalBPM process chain to alert team members.
What happens within DigitalBPM if a call record has no recording link available?
If a call was too short to record or failed to save, the API will return an empty response. You can configure conditional routing within DigitalBPM to handle these instances or trigger a fallback action.
Sign up for a free today and start automating your business processes
- No time limit on Free plan
- No credit card required
