Binotel Integrations

You can use the dedicated “Call record” action within your DigitalBPM workflow. By passing the unique call identifier (generalCallID) from your trigger app, DigitalBPM communicates with the Binotel API to securely retrieve the exact audio playback link associated with that conversation.

Yes. Once DigitalBPM extracts the recording link from Binotel, you can map that URL variable to any automated action. This allows you to instantly update customer profiles, attach playbacks to active deal cards, or log conversation histories in connected systems like Brevo, SalesDrive, or Zoho CRM, or Streak.

You can configure a workflow that catches the specific Binotel recording link and automatically generates a quality assurance task in project management tools like Trello, or Asana. The workflow can embed the secure playback URL directly inside the task description, allowing supervisors to review calls without ever logging into the PBX.

No. The accessibility of the generated links strictly adheres to the security and privacy permissions configured within your master Binotel account settings.

Yes. You can map the retrieved call recording link variable directly into any notification or messaging node inside your Digital BPM process chain. This is perfect for instantly alerting support teams or sales reps via Slack or automated email digests.

If a call was too short to trigger a recording or failed to save in the PBX, the Binotel API will return an empty response for the link value. You can use DigitalBPM’s built-in conditional logic to handle these edge cases—for example, by skipping the CRM update step or triggering a notification about a missed recording.