Tisane Integrations

Integrating Tisane with DigitalBPM allows automatic analysis of sentiment, emotions, and potentially harmful content in customer messages. Workflows can filter toxicity, highlight critical messages, and provide agents with context, ensuring faster and more accurate responses while maintaining positive engagement and brand reputation.

Absolutely. Tisane handles dozens of languages simultaneously. When integrated into DigitalBPM, it can detect the language of incoming messages, analyze sentiment and tone, and return structured insights, allowing global teams to maintain consistent moderation and automated workflows without language barriers.

Tisane returns structured data such as speech type, emotional tone, author intent, toxicity level, mentioned entities, actions, roles, and specific text segments requiring attention. This comprehensive analysis allows DigitalBPM to trigger nuanced workflows and make informed decisions based on content quality and context.

Absolutely. Tisane can help chatbots adapt responses based on detected user sentiment and emotional tone. DigitalBPM can use these insights to trigger appropriate automated replies, escalate sensitive conversations to human agents, or adjust messaging strategies dynamically for better customer experiences.

Yes. Tisane’s structured outputs can be sent to BI dashboards or reporting tools via DigitalBPM. You can generate analytics on audience sentiment, content toxicity, trending topics, and emotional patterns over time, enabling data-driven decisions and proactive improvements in customer communications.